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SafeHand
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Platform

One platform to build, run and govern AI agents.

SafeHand is the software layer under every agent we deploy: one runtime for voice, chat, email and back-office work, with integrations, guardrails and evaluations — hosted by us or inside your own cloud.

SafeHand Platform

Four layers. One system.

Every agent is built, run, governed and measured on the same platform, so what you approve is exactly what runs.

01

Build

Procedures from SOPs, scripts and past conversations Versioned knowledge from policies and FAQs Connectors with scoped permissions
02

Run

One runtime for voice, chat, email and back-office work New channels added as your journeys need them Warm handoff with full context
03

Govern

Guardrails written in plain language Approval rules for sensitive actions Audit log for every decision
04

Measure

Evaluations before launch and in production Outcomes tracked per conversation Billing tied to verified outcomes
Agent studio · On our roadmap

Agents built from your procedures.

Your best people follow procedures. So do our agents. Describe the workflow, connect the systems it needs and SafeHand turns it into an agent that follows it step by step, inside the guardrails you set.

Start from SOPs, scripts and past conversations Version, review and approve every change Test against recorded conversations before going live
Channels

Wherever your customers reach you.

One agent and one set of procedures across every channel, so customers get the same answer on the phone, in chat or by email. The work behind the conversation runs on the same platform.

VoiceNatural phone conversations with real turn-taking. Callers can interrupt or change their mind, and the agent keeps up.
Chat and messagingWeb chat, SMS, WhatsApp and Viber, added as your journeys need them.
EmailIncoming requests read, answered and filed in the right system.
Back officeThe documents, forms and updates behind a request, read, checked and filed.
LanguagesThe languages your customers speak, agreed for each deployment.
TelephonyLocal phone numbers, SIP trunks or your contact-centre platform.
HandoffWarm transfer with a written summary, so nobody repeats themselves.

A first deployment starts with one channel. We add the others as your journeys need them.

Connected to the systems you already run.

Our engineers connect SafeHand to your stack, with scoped permissions for every action an agent is allowed to take.

CRMSalesforce · Dynamics 365 · HubSpot
ERP and billingSAP · Oracle · your billing system
TicketingZendesk · ServiceNow · Freshdesk
Contact centreGenesys · your queues and routing
Telephony and messagingTwilio · Telnyx · Infobip · SIP
SchedulingClinic, hotel and field-service calendars
IdentityOne-time codes · knowledge checks · ID verification
Your own APIsREST, webhooks and databases

Examples, not a list of finished connectors. We build what your first journey needs.

Governance

Guardrails you can read, test and audit.

Every conversation is checked against the procedure it was meant to follow. Your compliance team sees the same evidence our engineers do.

Plain-language rulesWritten and approved by your team.
Scored conversationsEvery conversation checked against its procedure.
Human reviewQueues for edge cases and samples.
Exportable audit trailEvery answer, action and decision.

Run it where your data lives.

The same platform, in our managed cloud first. Your private cloud on request, and on-premises as a planned option.

Security and deployment
SafeHand CloudOperated by SafeHand, EU regions first
Private cloudOn request: your Google Cloud, AWS or Azure
On-premisesPlanned: your data centre, self-hosted models
Two hands clasped together

Put your customer conversations in safe hands.

Bring one customer journey. In 30 minutes we’ll show you how a SafeHand agent would handle it, and what it would cost per outcome.