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Industries

Built for the industries where every conversation counts.

SafeHand agents are built for regulated, multilingual, high-volume service operations — where a wrong answer costs more than a late one.

Lending & collections

Reminders from an agent.
Decisions from your people.

An agent can send reminders and record promises to pay, within the contact rules and scripts you approve. Credit decisions and disputes always go to your people.

What agents can handleIdentity check before discussing an accountPayment reminders and balance questionsPromises to pay, payment links and plans on your termsDisputes, hardship, credit decisions and requests for a person routed to staff
Connects toLoan management and collections systems, payment gateways, CRM, SMSWhat you can measure
Right-party contactsPromises keptComplaints
Residential towers above a city at sunset
Clinician talking with a patient in a bright treatment room
Healthcare

Fewer missed calls. Fewer missed appointments.

An agent can answer every call and message, day and night, and keep calendars full — without ever giving medical advice.

What agents can handleBooking, moving and cancelling appointmentsReminders and confirmationsOpening hours, directions and preparationPrescription requests routed to staff
Connects toPractice management and booking systems, SMSWhat you can measure
Requests answeredNo-show rateAfter-hours bookings
Banking & insurance

Secure self-service for the moments that matter.

Identity checks are built into every flow, with a clear line between what an agent may do on its own and what always goes to your people.

What agents can handleLost and stolen cardsCard and payment statusFirst notification of loss for claimsPolicy and coverage questions
Connects toCore banking and policy systems, CRM, identity verificationWhat you can measure
First-contact resolutionTime to block a cardClaims intake time
A financial-district tower at dusk
Mobile network masts on a forested hill at dusk
Telecommunications

First-contact resolution at telecom scale.

From roaming to billing disputes, agents resolve the requests that fill your queues, in the languages your customers speak.

What agents can handleBilling explanations and disputesRoaming and add-onsPlan changes and upgradesOutage and fault reporting
Connects toBSS and OSS, CRM, ticketingWhat you can measure
Average handling timeRepeat contactsAdd-on conversion
Utilities & energy

Ready for the peaks.

Price changes, storms and billing cycles bring sudden spikes in calls and messages. Agents scale with them, so you don’t have to staff for the peak.

What agents can handleMeter readingsPayment plans and billing questionsOutage reporting and updatesMoving home: move-in and move-out
Connects toBilling and customer information systems, field service, SMSWhat you can measure
Peak-day answer rateReadings capturedPayment plans set up
Power lines across fields at sunset
Two travellers walking through a bright airport terminal
Travel & hospitality

Every guest answered, in their language.

Bookings, changes and special requests around the clock, with handoff to your team for anything delicate.

What agents can handleBooking changes and cancellationsSpecial requestsCheck-in and arrival informationDisruption updates
Connects toProperty management and reservation systems, CRM, messagingWhat you can measure
Response timeChanges self-servedGuest satisfaction

Don’t see your industry?

If your customers call, write or message in volume, we can probably help. Tell us about one journey.

Talk to us
Two hands clasped together

Put your customer conversations in safe hands.

Bring one customer journey. In 30 minutes we’ll show you how a SafeHand agent would handle it, and what it would cost per outcome.